Guarantees
What if I break my glasses ? For two years after the purchase, if you break your frame accidentally, we will repair it free of charge.
And if the frame can't be repaired ? Optique Durable will replace the frame free of charge for 6 months after purchase with an identical or equivalent model that doesn't require a new set of lenses. After six months, a 50% fee will be applied.
What if I'm not satisfied with my corrected vision ? There is a two-month lens adjustment period. If your vision is uncomfortable, we will modify your equipment.
What if I just can't get used to my progressive lenses ? We will offer to replace them with two pairs of glasses: one to correct your distance vision and the other for reading.
Services
What if my prescription is out of date ? We will give you an eye test and update the prescription.
What if I want corrective lenses fitted to sunglasses or vice versa ? Just ask! We can adapt the lenses to any model.
What if I want different coloured or multi-coloured lenses ? We can do that in our workshop: fuchsia, emerald, duck yellow, or rainbow if you like. Watch the Optique Durable video
What if I already have a vintage frame that needs adapting ? If your grandfather's or grandmother’s spectacles are perfect for you or if you found your dream frame in a flea market, we can renovate them and replace the lenses.
What if I'm afraid of losing my glasses ? What if I'm afraid of losing my glasses ?
What should I do with my old glasses, you are after all a sustainable optician ?
There are two possibilities : If you need a spare pair: For every frame bought with a pair of corrective lenses, for one extra euro we can provide you with a second set of corrective lenses for your old glasses (lens treatments and thin lenses are possible but cost more). If you never want to see your old glasses again: You can trade in your old glasses for a 30 to 50% discount on the new frame. These offers cannot be combined and the discount cannot exceed 100 euros off the purchase price of a model in the shop (frame and corrective lenses).
Do you have flexible payment schemes ? We offer interest-free payment in three or four instalments by bank card (see conditions in the shop).
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